Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery We offer shipping to the US and internationally. Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.
Estimated Delivery Times
- Standard Shipping (US): 5–7 business days
- Expedited Shipping (US): 2–3 business days
- International: 10–21 business days depending on destination
Large & Oversized Items Some mobility equipment (wheelchairs, rollators, knee scooters) may ship via freight carrier and require additional handling time. You will be contacted if your order requires special delivery arrangements.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking to update.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email] so we can resolve the issue promptly.